Didn't like anything, except location.

Just a reliable pick for a concise stay in Charlotte with fantastic value. James at the front desk made my check-in smooth with his friendly service. Make sure to ask for his recommendations for local food.

The hotel staff was very accommodating.

We faced significant issues during our stay. Upon arrival, the pool was closed and it wasn't communicated to us beforehand. Additionally, the cleanliness of common areas was poor, with big spiders in the hallways and an unkempt curtain in our room. I was disappointed that despite my requests, the exercise room remained unattended and without necessary cleaning supplies, making it feel neglected.

Suites with decent value for families

The staff were helpful, especially the driver who went out of his way to make our shuttle experience smooth and easy. Breakfast was surprisingly good, not what I was expecting but it made my day a little brighter.

It was a bit pricey but still acceptable for what we experienced.

I appreciated the spaciousness of the Queen Studio, which made it easy to move around, especially with my luggage. The staff was attentive, quickly helping me with check-in and providing information about nearby dining options.

Better cleanliness in common areas would be nice.

The wood-fired pizzas at nearby eateries were off the charts! Each one served up that perfect char and smokiness. The friendly staff made my stay welcoming, and the room was clean and spacious enough to kick back after a jam-packed day exploring Charlotte's culinary scene.

Everything was okay until check-out. I picked this spot for the 12pm check-out, but housekeeping kept knocking, insisting it was 11am. After clarifying with management, I stood firm at noon—gotta love Southern charm, right? Just keep an eye on those communication hiccups.

The shuttle service was convenient and timely. The breakfast offered a variety of healthy choices. My room was clean and spacious, making it a great spot to unwind after a long flight. I appreciated the polite staff who were always ready to help. 😊

Had an awesome time with friends! The rooms were great for hanging out, and the breakfast was solid. Just a heads-up, the shuttle can get busy. Definitely recommend staying here for a group trip!

We had issues with the shuttle timing. It was inconvenient since we relied on it for our airport transfer, and the driver's unavailability added stress to our plans.

The clean rooms met my needs. I appreciated the convenience of the free shuttle service from the airport. I was disappointed about the pool being closed for a long time, which I found out when I arrived. It was not mentioned online. The area felt a bit unsafe with a disturbance outside my window. The staff helped when there was an issue with my reservation, reminding me that these things happen.

Communication issue|Safety concerns

A Wonderful Stay with Excellent Service!

I had a fantastic experience! The reception staff were friendly and accommodating. The room was spacious, complete with a kitchenette and comfortable couch, perfect for relaxing. I appreciated the quick breakfast service. Don’t miss out on the pool and gym facilities during your stay!